Use of chatbots in e-commerce E -commerce has brought about a modern revolution within the fields of e-commerce and marketing. It has improved both the buyer and dealer experiences, sparing both time and cash. Currently, 52% of people say they prefer online buying rather than going to a store in person (Daggar, 2025). Introduction The use of chatbots in e-commerce has gathered a lot of attention in recent years due to their capacity to improve customer interaction and hierar